You can book a flight through our website, mobile app, customer service hotline, or authorized travel agents.

Yes, ticket changes and cancellations depend on the fare rules. Some tickets may allow free changes, while others may have fees. Check your ticket details for more information.

If you miss your flight, you may need to purchase a new ticket, or in some cases, you might be rebooked for a fee. Contact our customer service immediately.

Yes, we offer both types. Refundable tickets allow cancellations with a full or partial refund, while non-refundable tickets may only offer credit for future travel.

You can check your reservation by logging into our website, using our mobile app, or contacting customer service.

No, airline tickets are non-transferable due to security and regulatory reasons.

Yes, for groups of 10 or more, we offer special rates and assistance. Contact our customer service department for details.

Yes, as long as you provide the correct passenger details at the time of booking.

We accept all major credit cards, debit cards, PayPal, and some alternative payment methods depending on your country

All tickets include one free personal bag, one free carry-on, and one free checked bag. The second checked bag costs $100.

Typically, checked bags must not exceed 50 lbs (23 kg) and 62 inches (157 cm) in total dimensions.

Carry-on bags are usually limited to 22 x 14 x 9 inches (56 x 36 x 23 cm) and must fit in the overhead bin.

Yes, you can bring a small personal item such as a handbag, laptop bag, or backpack.

Hazardous materials, lithium batteries, explosives, and flammable substances are not allowed.

Sharp objects, liquids over 3.4 oz (100ml), and flammable materials are prohibited.

Report it to our baggage claim service at the airport immediately, and we will track and return it to you as soon as possible.

Report any damage before leaving the airport. Compensation may be provided based on the circumstances.

Yes, but some items may require special handling or extra fees.

Online check-in usually opens 24 hours before departure.

Yes, but we recommend online check-in for faster service.

You may not be allowed to board. Arrive at least 2 hours before domestic flights and 3 hours before international flights.

Yes, use our bag drop counters at the airport.

Yes, depending on availability and fare type.

At least 2 hours before domestic flights and 3 hours before international flights.

We will notify you of rebooking options or compensation, depending on the delay's cause.

Yes, we allow free check-in of strollers and car seats.

Yes, for premium passengers, families, and those requiring special assistance.

Yes, duty-free items are usually allowed, but they must be sealed and follow customs regulations.

Yes, Wi-Fi is available on select flights for a fee or free in premium cabins.

Yes, snacks and drinks may be available on shorter routes.

Yes, but avoid strong-smelling foods out of courtesy for other passengers.

Yes, most aircraft have power outlets or USB ports at each seat.

Yes, but only after takeoff and before landing.

Yes, for an additional fee or with certain ticket types.

Yes, contact customer service in advance for assistance.

Yes, request it at least 48 hours before your flight.

Yes, small pets may be allowed in the cabin, while larger pets are excluded.

Infants under 2 years old can travel on a parent’s lap or with a purchased seat.

Yes, but after 28 weeks, a doctor’s note may be required.

A valid passport and, if required, a visa for your destination.

Yes, we provide optional travel insurance for added protection.

Contact lost and found as soon as possible.

We offer special assistance for children traveling alone. Contact customer service for details.

You can reach us by phone, email, or live chat through our website.